Roadside Assistance HINOWATCH : 24/7 support in Canada and the United States
At Hino Drummondville Garage J Fortier, you’ll enjoy free service for the first 3 years of ownership of your new Hino truck, regardless of mileage. HinoWatch connects you with a representative 24 hours a day, 365 days a year, for key fob unlocking, jump-starting, fuel or AdBlue shortages, tire service, or towing.
In the event of a breakdown, call 1-866-365-HINO (4466). Have your VIN, the truck’s location, and a description of the problem ready. The call is toll-free.
A breakdown costs more than the repair
A truck stuck on the shoulder means a missed delivery, a driver getting paid to wait, and a customer who needs to be contacted again.
HinoWatch does not replace preventive maintenance, but it reduces the time between a breakdown and getting back on the road: a single phone number, a representative who coordinates with the local service provider, and towing to the nearest authorized Hino dealer.
HINOWATCH: Free Hino Roadside Assistance
The HINOWATCH program offers you completely free 24/7 assistance for a variety of emergency situations, so you can get back on the road with complete peace of mind:
Unlocking the Vehicle
If you accidentally lock yourself out,HINOWATCH Roadside Assistance will coordinate the response to help you regain access to your truck so you can get back on the road quickly.
Towing
In the event of a breakdown requiring a tow, call
1-866-365-4466
HinoWatch arranges for the vehicle to be towed to the nearest authorized Hino dealer.
You pay the tow truck driver on the spot, andif the repair is covered by the Hino warranty, the dealership will reimburse you for the towing costs once the repair is complete, up to a maximum of $1,000 per tow.
⚠️ Key Takeaways
⚠️ Towing under warranty is covered for up to 24 months for a failure of a Hino component and up to 36 months for a failure of a Cummins component. To be reimbursed, the towing service must have been requested through HinoWatch.
Fuel or DEF shortage
Ran out of fuel? The HinoWatch service will arrange for a supplier to come to your location with fuel or DEF; you are responsible for the cost of the product and the service call.
Battery Overvoltage
Dead battery? A technician will come to your location to jump-start your vehicle.
Don't let a mechanical problem slow down your business!
Call Hino Drummondville
After the call, a workshop ready to welcome you in Drummondville, Centre-du-Québec
HinoWatch coordinates the service call; Hino Drummondville handles the rest.
Our Drummondville shop is open Monday through Friday from 7 a.m. to midnight, and our roadside assistance service has six mobile units available to provide on-site assistance in the Greater Montreal area.
If your truck is no longer covered by HinoWatch, or if you’d prefer on-site mechanical service rather than a tow, our team will take over.
Hino-certified technicians and genuine parts in stock to minimize downtime.
Processing warranty claims and towing reimbursement directly at the repair shop.
Quick access via Highway 20 and Route 132.
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